The types of personal information we may collect from you when you visit or use our online
Identity Data such as your name, date of birth, copies of ID documents such as passport or
driving license, if you open an ISA we also request your national insurance numbers.
Contact Data such as email address, mailing address, telephone number(s).
Financial Data such as your bank account details for making withdrawals.
Transactional Data such as your transaction information for example purchase item, price and
location date if you use our ‘Savings Buckets’ and ‘Round-Ups’ products. Remember, you do not
have to sign up to these products as our user. We collect this data through the government’s
Open Banking API securely through Salt Edge third-party. Where such an API connection is
requested you will not need to provide your account credentials in the App, rather you will
authorise access directly with your bank or account provider.
We may also collect your email and name details for our newsletter forms, competitions or
In addition to the personal information described above, we may collect certain information about
your use of our online services. For example, we may capture the IP address of the device you
use to connect to the online service, the type of operating system and browser you use, and
information about the site you came from, the parts of our online service you access, and the site
you visit next.
We may also collect information about you from additional online and offline sources including
commercially available third-party sources, such as credit reference agencies.
We also collect marketing and communications data such as your pretences in receiving
marketing from us and your communication preferences (which we may collect directly from you.)
good experience while using our website and our App.
How we may use information.
We may use the information we collect from you to help us deliver our online services;
to administer, evaluate and improve our business (including developing new products and
services, improving existing products and services, performing data analytics, and performing
accounting, auditing and other internal functions); manage our risks; market our services and
products; and to comply with and enforce applicable laws and regulations, relevant industry
standards, contractual obligations and our policies.
We may also use data that we collect on an aggregate or anonymous basis (such that it does not
identify any individual clients) for various business purposes, where permissible under applicable
laws and regulations.